FAQs

WHEN WILL MY ORDER BE DESPATCHED?
We aim to have all orders shipped the same day if placed before 12pm (AEST).
Orders placed on weekends will be despatched on Monday.
Orders placed on public holidays will be despatched the next business day.

We try our hardest to fulfil all orders in a timely fashion and appreciate your understanding during peak period if minor delays are unavoidable.
In the event that an ordered item is not in stock or we are unable to fulfil your order, we will let you know as soon as possible with a revised turnaround time.

Please note, during peak seasons, or sale periods, we can receive a large volume of orders, which may result in processing or shipping delays in exceptional circumstances.

WHERE ARE littlehoothoot PRODUCTS MADE?
Something we're super proud of here at littlehoothoot is that all our products are hand crafted with a lot of love by our founder Bec and proudly printed locally in Australia.

CURRENCY
All product prices, shipping prices and payment transactions are quoted in Australian Dollars (AUD).

WHAT IF MY ORDERED ITEM IS OUT OF STOCK?
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless directed otherwise.

PRE ORDERS
In the instance that your order includes any "preorder" items (as listed in the product description) your entire order will be held and shipped once the preordered item is in stock. Should you wish to receive split shipments, you will need to place two orders online, processing two sets of shipping costs.

I LOVE YOUR PRODUCTS! DO YOU HAVE ANY STOCKISTS?
Firstly thank you so much! And the answer is yes we do! You can find our goodies at selected stores Australia-wide.
To find your nearest store click here.

IMPACTS OF COVID-19
Please note that we are currently experiencing some delays due to the impacts of COVID-19 and cannot guarantee the above delivery times. During this time we strongly recommend using Express Post as this delivery service is the most reliable.
Please visit the Australia Post website for further information.