Stockist Information

BECOMING A RETAILER
To be considered as a retailer please email me at bec@littlehoothoot.com with the following information:

Store name and location (city, state, region), Brief description of your store and what it sells, brick and mortar stores, please send me 2-3 photos of your space, on-line stores, please send me a link to your website.

TERMS
Retailers must agree to my Terms for approval and I reserve the right to discontinue sales to stores who fail to comply.

ORDERING & PAYMENT
Minimum 4 cards per style
$150 minimum for opening orders
$75 minimum for reorders
Orders can be made by email: bec@littlehoothoot.com or online wholesale website.
Payments for orders are required to be made via direct transfer or Paypal (Paypal 2% surcharge). Please note: cheques are not accepted.
Payment must be paid in full before your order is shipped.

TURNAROUND TIME
I endeavour to make sure that all products listed on my website are in stock and the pricing is up to date and correct. As I am small business, I try my hardest to fulfil all orders in a timely fashion and appreciate your understanding during peak period if minor delays are unavoidable. My standard turnaround time is between 2-3 business days depending on availability and receiving payment authorisation for a purchase. In the event that an ordered item is not in stock or I am unable to fulfil your order, I will let you know as soon as possible a revised turnaround time.
Otherwise, I could offer an agreeable alternative item, or a full refund if necessary.
Orders placed on a Monday will be processed the next business day (excluding holidays). Orders placed on a Friday will be processed the following Monday.

SHIPPING
All orders are shipped from the studio in Sutherland, Australia. Unless other arrangements have been made, orders ship via courier or Australia Post. Please let me know if you’d like to request special shipping arrangements or if you’d like me to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on
your final invoice.

BACK ORDERS
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and if directed will proceed to ship all items in stock from your order. Once an item is back in stock, I will ship it out immediately unless directed otherwise.

DISPLAY & PACKAGING
All littlehoothoot products must be displayed and sold in their original packaging. Failure to comply may result in account termination.

If you are selling littlehoothoot products online, credit must be given to littlehoothoot in the product description. Please let me know if you have any questions regarding my packaging.

CANCELLATIONS, RETURNS AND EXCHANGES
I ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. I do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging.

PRODUCT IMAGES
I am happy to supply you with my product images – just email me!

All work is copyright © littlehoothoot. Work may not be reproduced, altered or used without written permission from littlehoothoot. All rights reserved. In purchasing any littlehoothoot products, you agree that the terms and conditions will be interpreted under the laws of Australia.

If you have any questions regarding the above Terms and Conditions please contact me at bec@littlehoothoot.com.